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Shipping FAQ
Shipping FAQ
Can I change my shipping address?
You can always update the addresses used on your account by visiting the "My Addresses" page. You must be logged in to your account to update your address. If you've already placed an order and would like to change the shipping address on that order, you may do so any time up until the time your order goes to fulfillment. To do so visit the "My Orders" page and choose "Edit or Cancel" next to the order you'd like to change. You can also edit or cancel your order by clicking the "View My Order" link in your order confirmation email. Learn more about how to cancel or change your order by clicking here. NOTE: If you would like to edit your order the current order will be cancelled and refunded/voided. This gives you fullest flexibility when editing your order. Your shopping cart will then be reloaded and you can make the necessary changes.
Which shipping services do you use?
SMOKEGEM uses USPS as shipping carriers. Each carrier offers a variety of services including economical options as well as expedited and overnight services. SMOKEGEM also offer free shipping for all USA order over $50. The service used for free shipping will vary depending on the size and weight as well as the distance from our warehouse in Florida. Free shipping services will be selected by SMOKEGEM at time of fulfillment.
How can I track my order?
There are several ways you can track your order placed on SMOKEGEM: Shipping Confirmation Email Upon fulfillment of your order, you will receive a shipping confirmation email with a tracking number, shipping provider and shipping service included. This email will be sent to the email address provided when placing your order or the one associated with your account if you have one.
My Account Page
If you've created an account with us, you can visit the "My Account" page at any time to view your order history. Click the order number you are trying to track and your tracking number link will be provided on the order detail page.
Order Status Page
Your order status page give you all the information regarding your order including where it's currently at, the ability to sign up for notifications and an order summary. Your order status page can be accessed by clicking the "View your order" button in your order confirmation email.
Why my order is marked delivered but I haven't received it?
SMOKEGEM verifies the location and delivery status of each package with the individual carrier. If your tracking information shows that your package was delivered that means we have confirmed delivery with the carrier. If you believe that this information is incorrect or that your package was lost or stolen you will need to file a claim with Route Shipping Insurance (if purchased with your order). SMOKEGEM offers Route Shipping Insurance to every customer at checkout for protection against lost, stolen or damaged orders. By de-selecting this option at checkout, SMOKEGEM is not responsible for packages stolen off porches, from mailboxes, lost or damaged by carrier etc. All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. If you purchased Route Shipping Insurance with your order you can click here to start a claim. You can read our full shipping policy by clicking here.
Is shipping discreet?
Yes, all of our packaged are shipped discreetly in a plain white or brown box or envelope. Shipping label return address will mention SMOKEGEM or SMOKEGEM.com. Items in your shipment will not be listed anywhere on the package with the exception of international shipments that require merchandise information for customs purposes.
My package was stolen, what can you do?
If you purchased Route Shipping Insurance, your order is covered against stolen packages. To learn how to file a claim with Route click here. If this option was de-selected at checkout, SMOKEGEM is not responsible for the stolen package and you will need to contact the shipping carrier to file a claim with them directly. All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. You can read our full shipping policy by clicking here.
How do I file a claim with USPS?
If you believe that your tracking information is incorrect or that your package has been lost/stolen by USPS, you will need to file a claim with them directly. To do so by clicking here. NOTE: All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. You can read our full shipping policy by clicking here.
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Buy Road Trip - MICRODOSED Gummies + Functional Mushrooms - Pink Lemonade
With our newest microdosed gummies, take advantage of the day! These delightfully uplifting gummies are made with a 50mg blend of Lion's Mane, Cordyceps, and Reishi mushrooms, together with a trace of our enchanted 'Desert Stardust'. Road Trip's Microdosed Blend gummies can improve your mood and help you concentrate better. Purchase Road Trip - MICRODOSED Gummies + Functional Mushrooms - Pink Lemonade at the Smokegem online store for the lowest price with quick doorstep delivery.
Experience the ultimate adventure with our new microdosed gummies! Infused with a touch of our mesmerizing 'Desert Stardust' and a blend of 50mg cognitive-enhancing Lion's Mane, Cordyceps, and Reishi mushrooms, these gummies offer a delightful boost. Elevate your mood and improve your concentration with Road Trip's Microdosed Blend gummies.
Our Microdosed Blend Consists of:
Desert Stardust - Unveil your potential with this microdosing marvel. In minimal doses, this magical ingredient sparks creativity, sharpens focus, and enhances overall well-being. Navigate your day with a subtle shift in perspective, unlocking cognitive and emotional capabilities for a purposeful journey of self-discovery.
Lion's Mane - The natural cognitive enhancer, empowers you with heightened focus and mental clarity. Rich in compounds that support brain health, it fosters increased productivity and sustained energy without the jitters.
Reishi - An adaptogen that harmonizes stress, boosts immunity, and fights inflammation. Packed with antioxidants, it supports overall well-being, potentially improving cardiovascular health. Embrace this ancient remedy for a resilient, balanced life.
Cordyceps - This natural powerhouse enhances energy, boosts stamina, and sharpens focus. Say goodbye to fatigue, and seize each moment with vitality. Whether you're an athlete or a professional, Cordyceps empowers you to conquer the day, ensuring you perform at your peak.
OTHER INGREDIENTS: Organic Tapioca Syrup, Organic Cane Sugar, Pectin, Natural Flavors, Citric acid, Sodium Citrate, Fruit and Vegetable Juice (color)