Shipping FAQ
Shipping FAQ
Can I change my shipping address?
You can always update the addresses used on your account by visiting the "My Addresses" page. You must be logged in to your account to update your address. If you've already placed an order and would like to change the shipping address on that order, you may do so any time up until the time your order goes to fulfillment. To do so visit the "My Orders" page and choose "Edit or Cancel" next to the order you'd like to change. You can also edit or cancel your order by clicking the "View My Order" link in your order confirmation email. Learn more about how to cancel or change your order by clicking here. NOTE: If you would like to edit your order the current order will be cancelled and refunded/voided. This gives you fullest flexibility when editing your order. Your shopping cart will then be reloaded and you can make the necessary changes.
Which shipping services do you use?
SMOKEGEM uses USPS as shipping carriers. Each carrier offers a variety of services including economical options as well as expedited and overnight services. SMOKEGEM also offer free shipping for all USA order over $50. The service used for free shipping will vary depending on the size and weight as well as the distance from our warehouse in Florida. Free shipping services will be selected by SMOKEGEM at time of fulfillment.
How can I track my order?
There are several ways you can track your order placed on SMOKEGEM: Shipping Confirmation Email Upon fulfillment of your order, you will receive a shipping confirmation email with a tracking number, shipping provider and shipping service included. This email will be sent to the email address provided when placing your order or the one associated with your account if you have one.
My Account Page
If you've created an account with us, you can visit the "My Account" page at any time to view your order history. Click the order number you are trying to track and your tracking number link will be provided on the order detail page.
Order Status Page
Your order status page give you all the information regarding your order including where it's currently at, the ability to sign up for notifications and an order summary. Your order status page can be accessed by clicking the "View your order" button in your order confirmation email.
Why my order is marked delivered but I haven't received it?
SMOKEGEM verifies the location and delivery status of each package with the individual carrier. If your tracking information shows that your package was delivered that means we have confirmed delivery with the carrier. If you believe that this information is incorrect or that your package was lost or stolen you will need to file a claim with Route Shipping Insurance (if purchased with your order). SMOKEGEM offers Route Shipping Insurance to every customer at checkout for protection against lost, stolen or damaged orders. By de-selecting this option at checkout, SMOKEGEM is not responsible for packages stolen off porches, from mailboxes, lost or damaged by carrier etc. All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. If you purchased Route Shipping Insurance with your order you can click here to start a claim. You can read our full shipping policy by clicking here.
Is shipping discreet?
Yes, all of our packaged are shipped discreetly in a plain white or brown box or envelope. Shipping label return address will mention SMOKEGEM or SMOKEGEM.com. Items in your shipment will not be listed anywhere on the package with the exception of international shipments that require merchandise information for customs purposes.
My package was stolen, what can you do?
If you purchased Route Shipping Insurance, your order is covered against stolen packages. To learn how to file a claim with Route click here. If this option was de-selected at checkout, SMOKEGEM is not responsible for the stolen package and you will need to contact the shipping carrier to file a claim with them directly. All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. You can read our full shipping policy by clicking here.
How do I file a claim with USPS?
If you believe that your tracking information is incorrect or that your package has been lost/stolen by USPS, you will need to file a claim with them directly. To do so by clicking here. NOTE: All items purchased from SMOKEGEM are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. You can read our full shipping policy by clicking here.
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Buy Exodus THC-A Live Resin Disposable Vape 5G
Step into the world of Exodus with the exceptional Exodus THC-A Live Resin Disposable Vape. This potent vape is infused with a unique combination of THC-A, HXY9-THC, Delta 8 and Live Resin Terpenes, creating an unparalleled experience. The 5 gram disposable is filled with a triple cannabinoid blend distillate and live resin terpenes for long-lasting and rechargeable enjoyment. THC-A, one of the most powerful cannabinoids from the hemp plant, delivers a strong head and body high. For optimal results, start with 1-3 puffs and wait 20-30 minutes to assess your tolerance. Rest assured that these disposables comply with the 2018 Farm Bill, containing less than .3% delta-9 THC. Elevate your experience with Exodus today and discover the true value of this extraordinary product.
Why choose Exodus THCA Live Resin Disposable 5G?
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Exodus THC-A Live Resin Disposable Vape 5G For Sale
Transform your vaping experience with Exodus THC-A Live Resin Disposable. Our 5g Disposables include USB-C charging, preheat options, and twin coils for faster heating and more satisfying hits. All in a sleek and convenient design. Immerse yourself in the ultimate indulgence with Exodus THC-A Live Resin Disposable Vape 5g, skillfully crafted to provide a rejuvenating and uplifting experience for the mind and soul. Buy Exodus THC-A Live Resin Disposable 5g for the best price at Smokegem Online Shop.Exodus THC-A Live Resin Disposable 5G Features:
- Capacity: 5G (5000mg)
- Battery Capacity: Integrated Rechargeable
- Cannabinoid: Blend Of THC-A, HXY9-THC, Delta 8, And Live Resin Terpenes• Concentrate: Live Resin
- Heating Element: Ceramic Coil
- Firing: Draw-Activated
- LED Battery Life Indicator Light
- Chassis Construction: Polycarbonate
- < 0.3% Delta-9 THC
- No Fillers
- 3rd Party Lab Tested
- Charging: Type-C Port
Ingredients
Hemp-derived THCA Live Badder, HXY 9-THC, and Delta 8-THC Live Resin.
Exodus available flavors & strains:
- 24k Gold Punch – (Sativa)
- Apple Fritter – (Hybrid)
- Blue Steel – (Hybrid)
- Dabbalicious – (Hybrid)
- Purple Urkle – (Indica)
- White Gummy – (Hybrid)
Candy Rain (Indica) - Candy Rain is a one-of-a-kind blend of lavender, peach, and creamy notes. Each puff delivers a rush of acidic berries and silky tropical fruits, resulting in a luscious, mouthwatering flavor ideal for a delicious vacation.
Diesel Glue (Sativa) combines herbal, spiced, and pungent aromas. Each puff has a powerful, earthy flavor with a dash of spice, making it great for individuals who enjoy a strong, distinct taste. (Lab results)
Apple Fritter (Hybrid): Enjoy the sweet and crisp flavor of Apple Fritter. Each puff has a lovely taste of fresh apples with a tinge of sweetness, resulting in a soothing and pleasant experience.
24K Gold (Sativa)- Enjoy the zesty combination of Citrus, Orange, and Grapefruit in 24K Gold. Each puff provides a delicious rush of citrusy flavor, making it a bright and uplifting option at any time of day. (Lab Results)
Blue Steel (Indica)- Indulge in the rich blend of Berry, Plum, and Blueberry in Blue Steel. Each puff offers a luscious, fruity flavor that's both juicy and smooth, perfect for a delightful and refreshing treat. (Lab Results)
Apple Fritter (Hybrid)- Savor the sweet and crisp flavor of Apple Fritter. Each puff provides a delightful taste of fresh apples with a hint of sweetness, creating a comforting and satisfying experience. (Lab Results)
WARNINGS:
Consuming this product can expose you to chemicals including beta-myrcene, which is known to the State of California to cause cancer and Δ9-Tetrahydrocannabinol, which is known to the State of California to cause birth defects or other reproductive harm.Elevate your experience with Smokegem's Product Information - the ultimate guide to selecting the perfect Products. From technical specs to expert recommendations, we've got you covered. Please note, while we strive for accuracy and completeness, our Product Information is constantly evolving to bring you the best. Always stay tuned for updates!