Smokegem Rewards FAQ

What is Smokegem Rewards

For our most devoted customers, we've introduced Smokegem Rewards to thank you for your commitment to our business. Now every time you shop with us, you can earn tokins which can be exchanged for future discounts and savings or free product. But spending alone isn't the only way you'll be rewarded....

How much does it cost to join Smokegem Rewards?

Smokegem Rewards is totally free! We do it to say 'thank you' to our awesome customers! You are automatically enrolled in Smokegem Rewards when you make a customer account.

What are "tokins"?

Tokins are rewards points that you can earn from Smokegem Rewards by shopping, sharing on social media, referring friends and much more. These points can then be redeemed for free products, discounts, sweepstakes entries and more. Click here to learn more about Smokegem Rewards.

How many tokins will I receive for my order?

The tokins issued for your purchases vary depending on your VIP status and are awarded as follows: VIP Silver: $1 = 3 tokins VIP Gold: $1 = 5 tokins VIP Platinum: $1 = 10 tokins You can learn more about VIP by clicking the "Smokegem Rewards" button at the top of the website or b...

How do I spend tokins?

You can spend your tokins by clicking on the "Smokegem Rewards" button at the top of the site while logged in to your account. Under the Rewards section, you can click Redeem next to the reward you want to claim. A discount code will then be provided within your Rewards section. Use this ...

How do I get a free glass pipe?

There are several rewards you can redeem tokins for without even needing to make a purchase. We offer this as a thank you for signing up for Smokegem Rewards. To get a free glass pipe or another free product follow these steps: Sign up for Smokegem Rewards by clicking here. If you already have a S...

How do I reach the next VIP tier?

Your VIP status is based on how many tokins you've earned in the past year. VIP Silver: 0-1500 tokins VIP Gold: 1500-5000 tokins VIP Platinum: 5000+ tokins To reach the next level you will have to earn that level's minimum tokin amount in one year and you will be automatically en...

Why am I missing tokins from my order?

Tokins are issued as soon as your order is placed as long as you have an existing Smokegem account. If you checkout as a guest without creating an account you will not receive rewards points for your order. However, if you decide to sign up after you've placed an order, please contact us and we'd ...

How do I view my rewards?

If you've redeemed tokins for a reward you can find the history of your rewards in the Smokegem Rewards pop-up. You can also find the coupon code issued for your rewards in this section. To see a list of rewards you've redeemed follow these steps: Log in to your account Click the "Smokegem Rewards...

How can I see my tokin history?

Smokegem Rewards keeps track of all of your rewards history including awarded tokins and spent tokins. You can access your history in the Rewards pop-up by following these steps: Log in to your account Click the "Smokegem Rewards" button at the top of the site On the Rewards pop-up click the Hi...

How do I earn tokins for leaving a review?

Smokegem Rewards provides several opportunities to earn tokins other than placing orders. One of these ways to earn includes reviewing your purchases. You'll earn 10 tokins for each review and an additional 5 tokins for uploading a photo of your purchase and another 5 for uploading a video. Leavin...