Loyalty Programs
Welcome to Smokegem Rewards
For our most devoted customers, we've introduced Smokegem Rewards to thank you for your commitment to our business. Now every time you shop with us, you can earn points which can be exchanged for future discounts and savings or free product. But spending alone isn't the only way you'll be rewarded for your support, as you can earn extra points in simple ways such as referring friends to our site, sharing on social media, leaving product reviews and much more.
Join Smokegem Rewards
FREE GLASS HAND PIPE
Just for joining Smokegem Rewards and sharing on social media!
Click Here for step-by-step instructions on redeeming your free glass pipe.
Ways to Earn Points
To demonstrate how much we cherish our loyal customers, you can gain reward points in more ways than purchasing your favorite products.
Invite a Friend
Here at our store, we firmly believe that sharing is caring. So now you've discovered our products, it's time to get social. Invite your friends to our store and be instantly rewarded with reward points. And if they love them just as much as you do, you will continue to be rewarded again and again!
500 Points
When friend makes first purchase.
Ways to Spend Points
Now that you have some hard earned points, here's how you can spend them.
Frequently Asked Questions
- What are "points"? Points are rewards points that you can earn from shopping, sharing on social media, referring friends and much more. These points can then be redeemed for free products, discounts and more.
- How much does it cost to join Smokegem Rewards? Our loyalty program is totally free! We do it to say 'thank you' to our awesome customers! You are automatically enrolled in Smokegem Rewards when you make a customer account.
- Is there a limit to how many points I can get per order? Of course not! We want to reward your loyal orders!
- How do I earn points? You can earn points in several ways: by sharing on social media, referring friends, or by making a purchase at Smokegem.com or any Retro Active location.
- How many points will I receive for my order? The points issued for your purchases vary depending on your VIP status. Silver members receive 3 points per dollar spent, Gold offers 5 points per dollar, and Platinum will earn you a whopping 10 points for every dollar you spend. That's 10% back in rewards on every purchase! You can check your current VIP status by clicking here when you are logged in to your store account.
- How do I spend points? You can spend your points by clicking on the "Smokegem Rewards" link at the top of the site while logged in to your account or by clicking here. You can also redeem your points while making a purchase at any Retro Active location.
- How do I get a free glass pipe? You can earn a free glass hand pipe just by joining Smokegem Rewards and sharing on social media. For step by step instructions on redeeming your free pipe click here. This reward is only available at Smokegem and cannot be redeemed in-store.
- Do you offer rewards other than discounts? Yes! We often offer free products, Smokegem merchandise and other forms of rewards other than discounts when redeeming online.
- How do I earn points for writing a review? To earn points for writing a review you must be a verified buyer of that product. Complete writing product reviews sent through email requests or push notifications to earn review points. You will earn 10 for each review plus an additional 5 for a photo and another 5 for a video. These review requests are sent out 14 days after domestic orders and 21 days after international orders.
- Where can I learn more about Smokegem Rewards? You can keep up to date with all of our Smokegem Rewards FAQ by clicking here.